CAYLX Support Services – All the help you need
A successful solution implementation is only the beginning of a productive, long-term relationship; which is why we strive to be the very best in providing first-class product support to every customer.
Standard Support Option
Includes technical phone support (during standard Call Centre hours), and other benefits, such as email support and unlimited, 24x7 access to a password-protected self-service customer care portal, FAQs, product bulletins, documentation and a searchable knowledgebase.
Optional, Non-Standard Support Packages
Our standard Service Level Agreements (SLA's) cover most customer requirements for their chosen CAYLX information management solution. For customers with requirements not covered by our standard Service Level Agreements, we offer two additional support options:
Platinum Support Option
Includes all of the benefits of the Standard Support option, plus a dedicated enterprise support specialist who is a primary point of contact between CAYLX and the customer, and an in-house instance of your application for problem identification and resolution.
The purchase of Platinum Support provides a powerful problem-solving environment for customers who have purchased more complex systems and require a greater level of attention and protection for their users.
24x7 and After-Hours Emergency Support
Extended-hour program options are available for an additional fee to customers enrolled in CAYLX support and maintenance programs. Support is available seven days a week, 24 hours a day for production emergencies with an established system in live production. Customers are supplied with an after-hours telephone number, and an assigned CAYLX representative will respond to your request within one hour.
Customers who require additional support after normal business hours while they test or when they are moving from development to production, may purchase this service as an hourly retainer (8 hour minimum).
For more information and pricing, please contact your CAYLX sales or service representative.
Our Support Mission
The mission of our Software Support Team is to deliver complete, personalized service and assistance to all our service contract customers. We are committed to partnering with supplier software development teams and global distribution partners to provide the broadest range of support capabilities.
Support Quick Links
CAYLX Contact Cube
Download, print, cut and fold, add a dab of glue, place on desktop or other convenient surface; your own CAYLX Contact Cube - all our contact information at your fingertips, in a desktop-convenient form. Download
Become a CAYLX Reseller
If you're a software reseller, value added reseller, IT consultancy, systems integrator or other software related business, we invite you to share in our success by joining our reseller program.Contact CAYLX for details


