OnBase 11.0. More than 1,800 enhancements, over 4,400 software changes and input from many of our 10,000 lifetime customers. By far, OnBase 11.0 represents the greatest achievement in enterprise content management and business process solution software in Hyland Software’s 20 years in business. And while this latest release includes enhancements in OnBase’s foundational and data-driven processes, it also represents some of the most exciting advances in business solution technology OnBase has ever seen, like the evolution of mobile workflow and the introduction of Unity Forms.

How OnBase 11.0 Helps Your Organization

So much of the progress we make enhancing OnBase comes from dialogue between Hyland Software and its 10,000 lifetime customers. We hear what they need and the problems they hope to resolve with our software solution - and then we make it happen. Choose your industry below and discover some of the ways OnBase 11.0 helps your organization save time, save money, speed business processes and create greater efficiency.

Why New Releases Matter

For Hyland, releasing a new version of OnBase every year isn’t about being cool. It’s about giving our customers, current and future, the tools they need to run their organizations and manage their information better.

“Because we release software every year, it allows us to stay current with our customers' IT infrastructure,” says Bill Filion, vice president of development at Hyland. “As others upgrade their software, like when Microsoft released Internet Explorer 9 this spring, we also keep ours in lockstep with them.

Enhanced Capture

OnBase’s heart and soul is capture technology. It’s how the software began its life, as an enterprise reporting solution, capturing information for financial services organizations.

“So it shouldn’t be a surprise that one of the key features we’re bringing to market with OnBase 11.0 is our new capture and indexing technology,” says Filion. “For 20 years, we have focused on automating various aspects of indexing and identifying what the document is. With 11.0, we take it up another notch, automating even more processes from the capture side.”

This new technology helps lower your total cost of ownership (TCO) by giving you an affordable capture solution. No need for expensive third-party capture technology, especially when there are so many businesses out there that don’t have the money to throw around for these pricey options.

And a company’s ability to affordably capture information opens up a whole new world for its employees, who can easily find and access information â€� as long as that information is free of errors and contains the right data.

Luckily, OnBase is expert at that, as well.

Intelligent Indexing

Not long ago, indexing documents into the database was a manual job. An employee would sit in front of a monitor and manually copy information from one form into another � a process ripe for error, misspellings and omissions.

To address part of this problem, OnBase uses a feature called Auto-Fill keyword sets. Through this feature, a user enters one keyword value and OnBase fills in the rest. For example, by entering a unique keyword, such as an employee ID, OnBase automatically fills in other values, such as department, manager, date of hire, and so forth, based on information already stored inside OnBase or another database with which OnBase integrates. While this eliminates a lot of manual data entry, someone still keys in the initial value. Hopefully, correctly.

“So our goal continues to be the elimination of manual activity the end user must perform to index documents coming from scanners and in large batches,” says Filion.

We’re getting closer. OnBase 11.0’s automated indexing and redaction functionality nearly eliminates all manual indexing, providing cleaner and more accurate information, reducing the cost of indexing documentation and information, eliminating low-value tasks, and increasing overall accuracy. And OnBase’s automated intelligent indexing feature actually learns as it indexes, so that indexing gets cleaner and more precise the more you do. It’s optimized to handle content like higher education institutions’ invoices and transcripts, and healthcare organizations’ explanation of benefits, as well.

So what’s better than cleaner and more precise information? How about access to that information in real-time.

Real-time Information Retrieval

You’ve captured information better than you ever have before, and you’ve indexed that information in a way that ensures clean and accurate data. Now how do you get the most up-to-date information into the hands of your employees?

In the past, information updates might occur once a day or overnight. If an employee wanted the most up-to-date information, they’d have to check it out first thing in the morning. Otherwise, eight hours later, that information might be out-of-date or obsolete.

The problem? A lack of communication between applications or databases or both. While information might be up-to-date in an application, it may not reach other employees until a server update, for example.

With OnBase you can integrate � or connect � your ECM solution seamlessly with your line-of-business application. Doing so permits instant information sharing between the two, enhancing the information your employees retrieve.

“Employees can access updates to information in real-time in the application they work with most,” says Filion. “As content is updated in each system â€� OnBase or your line-of-business application â€� whatever decisions are being made, users now have instant access to that information, regardless of what application they’re in.”

And in 11.0, Microsoft Outlook users can start a workflow or execute other tasks directly in Outlook. Most users won’t even realize they’re working in OnBase.

An added bonus is the ease with which OnBase connector technology accomplishes this. No need for custom code, which can be expensive, is not heavily tested, and is ridiculously difficult to upgrade.

Connector technology allows your company to maximize its IT investment by adapting it to your applications. This becomes a real differentiator. Beginning in OnBase 11.0, Hyland Software is offering new data-level integrations with applications such as Lawson, Datatel and Peoplesoft, in addition to its existing SAP integration.